FAQ
How much do you charge per hour?
Our pricing is designed to offer great value for money while still being able to cover the cost of ensuring staff are well trained and looked after.
We use an insurance broker which covers the company, our employees, our clients and the premises where our cleaners are working fully. Which means if any issue should arise we can sort it quickly and effectively.
We offer a deep clean package which can be covered using KLARNA to spread the cost before following up with regular weekly/bi-weekly cleans. Cutting down the time needed to clean each visit.
This means we can offer the ultimate cleaning experience at amazing value.
Do you mind animals?
Most animals are welcome to do as they usually would for the majority of cleans.
Exceptions being:
- Uncontrollable animals
- Dangerous animals
- Overly friendly animals
We would also require animals to be removed from a room where the floor is being cleaned or other low surfaces.
How much notice should I give for cancellation?
We require 48 hours notice for cancellation.
Repeatedly cancelling at this short notice will incurr a 25% charge. Less than 24 hour notice 50% charge. Less than 12 hours, 75% charge and less than 6 hours would be 100% charge.
Do you use your own products?
Yes, that is the preferred thing to do within our company. This ensures we are only using products we know work and are tried and tested.
We are happy to use your equipment such as a sweeping brush or vacuum etc. Or we can provide that too.
When and how do I pay?
Usually clients pay upon invoice which they receive via email after their clean has been completed.
However we accept:
- Bank Transfer
- Card/ Contactless
- Cash
Payment is expected within 72 hours. Recurring late payments may result in being asked to pay before the cleaner leaves or upfront before the cleaner arrives.
For clients who wish to enter a contract and pay monthly, this can be discussed.
Do you work bank holidays?
We are open for standard cleaning for bank holidays.
However, we close for Christmas Eve, Christmas day, Boxing day and New years day.
How does the company work?
We work by providing an initial deep and detailed clean followed by weekly or bi-weekly regular cleans.
This ensures high levels of cleanliness are maintained thoroughly for the entirety of time you recieve services from our company.
We can offer a deep and detailed clean without follow up cleans.