A. Our pricing is designed to offer great value for money while still being able to cover the cost of ensuring staff are well trained and looked after. To enable this we have taken the decision to provide a consultation and a fixed, personal quote for each client. Once your first clean is complete you will be offered the option to enter a 6-month contract at your quoted price with 10% discount and monthly invoices. Early termination fees apply. Our other option is a rolling monthly contract; you pay the full quoted price, upon invoice after each clean. Providing the correct notice is given, you may terminate the contract at any point with no terminations fees. The notice period is two weeks.

A. Most animals are welcome to do as they usually would for the majority of cleans. Exceptions being: Uncontrollable animals Dangerous animals Overly friendly animals We would also require animals to be removed from a room where the floor is being cleaned or other low surfaces.

A. We require 48 hours' notice for cancellation. Cancelling at this short notice will incur a 25% charge. Less than 24 hours notice 50% charge. Less than 12 hours would be a 75% charge, and less than 6 hours would be a 100% charge. Cancellation of a deep and detailed clean will also be liable for last minute cancellation charges and we will use the details on file to pursue payment owed.

A. Yes, we try and test our products and know the safety information that comes with them. In the interest of safety for staff members and quality for our clients, we will only use chemicals we know and trust. Our equipment is sanitised ready for each clients clean. Where possible we use the clients vacuum for cross contamination purposes. However, we do have company vacuums which are cleaned and sanitised after use.

A. Usually, clients pay upon invoice, which they receive via email after their clean has been completed. However, we also accept: Bank Transfer Card/ Contactless (via card machine) Cash Payment is expected upon invoice. We do give a 48-hour grace period before chasing invoices. Recurring late payments (exceeding 48 hours) may result in being asked to pay before the cleaner leaves or upfront before the cleaner arrives and /or late fees being added. For clients who wish to enter a 6-month contract and pay monthly, this can be discussed.

A. We are open as usual on most bank holidays. However, we close on Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, and New Year's Day. You may find your regular cleaner books time off over their birthday too. We will usually find cover for this if agreed by you. On instances where you do not want to schedule a back up cleaner for your cleaners annual leave, you will be notified of the time you will be without a cleaning service.

A. We primarily work by providing an initial deep and detailed clean followed by weekly or bi-weekly regular cleans. This ensures high levels of cleanliness are maintained thoroughly for the entirety of the time you receive services from our company. We guarantee you will not have to book in for another deep clean while you have a running service with us. We can offer a deep and detailed clean without follow-up cleans if this is required for such occasions as moving in or out of a home, maintenance work clean up or special occasions. Occasionally we have availability for Emergency SOS Cleaning. This is when you call within 48 hours of needing the service carried out. This service is on an hourly rate, our team will come with the kit to carry out the tasks outlined when booking. We offer video consultations to help with meeting the needs of the services you require.